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Processing and shipping
Orders are processed and shipped Monday through Friday, excluding holidays. Once your order has been received please allow 2-3 business days. With standard shipping your package will arrive in 3-6 business days after processing. We also offer overnight shipping.
After your order has been shipped you will receive an email containing your tracking number. All orders are shipped through DHL or Fedex and require signature confirmation.
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When placing your order please be sure that the billing and shipping address match as we will NOT ship to unmatched billing and shipping addresses. If you need an order shipped elsewhere other than the billing address please contact us. We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery.
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Shipping for the Raw Collection if out of stock requires extra time because they are only created upon demand. If our order is out of stock please allow 4-10 business days for your order to be processed and then shipped.
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International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
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pick up
If you are in St.Maarten/St.Martin area and would like to pick up your hair there are two options. You can visit our store location on the Bush rd, we are open from 10am to 6pm. If the hair you are interested in is not currently in stock you can visit us or place your order online and choose the "Pick Up" service at checkout. Once your order has arrived, you will be contacted to schedule a convenient pick up time.
Returns & exchanges
All sales are final and thus we do not issue refunds. We do offer exchange or store credit for un-tampered products, meaning the hair has not been unraveled, installed and the wave/curl pattern is still intact. All products must be returned in its original packaging within invoice 7 business days of receiving your product. We do not cover shipping charges. Products must be returned to us within 7 days from the day it was authorized for an exchange. After 7 days we will assume that the product is satisfactory and no exchange is necessary.
privacy & safety
Our financial & identity protection is our most important priority. We use one of the safest & most secure payment processing systems in the world. We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed by a secure online payment gateway that encrypts your card details in a secure host environment. We will not store your credit/debit card details on our systems, as it processes
Tropical Virgin Hair ensured all transactions will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple and secure Tropical Hair uses Secure Socket Layer (SSL) technology.
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Hair Disclaimer
NO TWO HEADS ARE ALIKE. Due to the distinct nature of human hair, two heads of hair are never exactly the same. The photos on our website are TVH hair, they are to give you an idea of how the hair textures and color will look. However, all wavy and curly products are steamed for texture. This means that we cannot guarantee that all bundles texture and color will look the same, but they will not be distinctly different.
Please treat TVH hair with care for longevity. If you bleach, dye, tint, perm, or use extreme heat on hair you risk drying out your hair extensions. This might cause your hair to shed and tangle. We cannot guarantee the longevity of any hair that has been processed or chemically treated. Please consult a PROFESSIONAL before applying any chemical to hair.
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YES, you may experience MINIMAL shedding. Please keep in mind that all of our hair extensions are a product of a manufacturing company. They are wefts together by a machine. You may limit shedding by sealing your weft with fabric fusion or fabric glue, however we do not guarantee no shedding. Please seal your wefts to protect your investment.
payment methods
- Credit / Debit Cards
- In-Store Payments
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